Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at no-reply@rvaborganic.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at no-reply@rvaborganic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at no-reply@rvaborganic.com.

Refund, Cancellation & Replacement Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at no-reply@rvaborganic.com. Please note that returns will need to be sent to the following address: 0099 ATARAULIYA, NEAR TV TAWAR, Gorakhpur Sadar, Gorakhpur- 273306, Uttar Pradesh

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at no-reply@rvaborganic.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

At RVAB Organic, we value your trust and aim to provide a smooth shopping experience. Please review our policy before placing an order.

1. Order Cancellation

Orders can be cancelled within 12 hours of placing the order.
Once an order is packed, processed, or shipped, it cannot be cancelled.

2. Cash on Delivery (COD)

Cash on Delivery is available on eligible orders and serviceable PIN codes.
Customers are requested to keep the exact amount ready at the time of delivery.
We reserve the right to disable COD for certain locations or orders based on serviceability.

3. Refund Eligibility

Refunds are only provided in the following situations:

Product received in damaged condition
Wrong product delivered
Item missing from the package

To request a refund:

Contact us within 48 hours of delivery.
Share your order ID and clear photos/videos of the issue for verification.

4. Replacement Policy

Replacements are available for damaged, defective, or incorrect items.
Requests must be raised within 48 hours of delivery.
Replacement is subject to stock availability.

5. Non-Returnable Items

The following items are not eligible for return or refund:

Opened or used products
Perishable / consumable items once delivered in proper condition
Products damaged due to misuse, mishandling, or improper storage

6. Refund Process & Timeline

Once your request is approved, refunds are processed within 5–7 business days.
Prepaid order refunds are credited to the original payment method.
COD order refunds are processed via UPI or bank transfer after verification.

7. Contact for Support

For cancellation, refund, or replacement support, contact:

Email: support@rvaborganic.com

8. COD / EMI / Shipping & Delivery Terms

Cash on Delivery (COD)

Cash on Delivery (COD) is available only on selected products and serviceable PIN codes.
COD orders may require OTP or phone verification before confirmation.
Customers are requested to keep the exact amount ready at the time of delivery.
If the delivery address is incorrect, the customer is unavailable, or the order is refused, the company reserves the right to disable COD for future orders.

EMI Payment Terms

EMI options are available only through eligible cards, banks, and approved payment partners.
EMI approval, tenure, interest rates, processing fees, and bank charges are subject to the policies of the respective bank or payment provider.
The company shall not be responsible for EMI transaction failures, delays in approval, or bank-related issues.
In case of approved refunds for EMI orders, the amount will be processed as per the original payment source or lender’s refund policy.

Order Processing

All confirmed orders are generally processed within 1–3 business days.
Orders placed on weekends, public holidays, or during high order volumes may experience dispatch delays.
In case of stock unavailability or dispatch-related issues, customers will be informed through email, phone, or message.

Shipping & Delivery

Estimated delivery time is generally 3–7 business days, although remote locations may take longer.
Delivery timelines may vary due to courier partner delays, weather conditions, transport disruptions, strikes, or other unforeseen circumstances.
Delivery estimates shown on the website are indicative only and are not guaranteed.

Delivery Attempts

Courier partners may make 2–3 delivery attempts.
If delivery fails due to incorrect address, customer unavailability, or refusal to accept the order, the order may be cancelled or returned.
Additional charges may apply for re-delivery or re-shipping requests.

Damaged / Missing / Incorrect Product

Customers are advised to inspect the package carefully at the time of delivery.
Any complaint regarding damage, tampering, missing items, or incorrect products must be reported within 48 hours of delivery, along with the order ID and clear photos/videos for verification.
Complaints raised after the specified time period may not be accepted.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at no-reply@rvaborganic.com. Please note that returns will need to be sent to the following address: 0099 ATARAULIYA, NEAR TV TAWAR, Bhathat, Gorakhpur Sadar, Gorakhpur- 273306, Uttar Pradesh
*as issued by Income tax Department

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at no-reply@rvaborganic.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.